Frequently asked questions
Refund & Return Policy
At Seraé, we want you to love every purchase. If for any reason you are not completely satisfied, we’re here to help.
- Eligibility: Returns are accepted within 14 days of delivery.
- Condition: Products must be unused, unopened, and in their original packaging.
- Return Shipping: Customers are responsible for return shipping costs unless the product was damaged, faulty, or incorrect.
- Refunds: Once your return is received and inspected, refunds are issued to your original payment method within 5–7 business days.
- Damaged or Defective Items: Please contact us within 48 hours of receiving your order with supporting photos. We’ll gladly arrange a replacement or refund.
To initiate a return, please email info@seraestudio.com with your order number and reason for return.
Shipping Policy
Domestic Shipping (South Africa)
We offer fast, reliable delivery throughout South Africa.
- Processing Time: Orders are processed within 1–3 business days after payment confirmation.
- Delivery Time: Estimated 5 - 9 business days via trusted courier partners.
- Shipping Fee: Calculated at checkout based on location and order weight.
- Free Shipping: Available on all domestic orders over R1800($100).
Once your order has been dispatched, you will receive a tracking email with real-time delivery updates.
International Shipping
We proudly deliver worldwide.
- Processing Time: 2–4 business days.
- Delivery Time: Estimated 5 – 9 business days, depending on destination and customs procedures.
- Shipping Fee: Calculated at checkout based on your location and preferred carrier.
- Customs & Duties: Customers are responsible for any import taxes, duties, or additional customs fees.
Please note that international delivery times may vary depending on customs and regional logistics.
Privacy Policy
Your privacy and trust are central to what we do.
Seraé Studio collects limited personal information such as your name, email address, and shipping details solely to process orders, fulfill deliveries, and communicate updates.
We do not sell, rent, or disclose your information to any third party, except for essential partners who assist in payment processing and logistics.
- Data Protection: All transactions are secured via encrypted payment gateways.
- Cookies: Our website uses cookies to personalize your browsing experience and improve site performance.
- Email Marketing: With your consent, we may send exclusive offers and product updates. You can unsubscribe at any time.
For privacy-related concerns, please contact info@seraestudio.com
Terms Of Service
Welcome to Seraé Studio. By visiting or purchasing from our website, you agree to the following terms and conditions:
- Products: We make every effort to ensure accurate product descriptions and imagery. Slight variations in color or packaging may occur.
- Pricing: All prices are listed in your selected currency and include applicable taxes where required.
- Orders: We reserve the right to cancel or limit quantities at our discretion to protect against unauthorized or fraudulent activity.
- Liability: Seraé Studio is not responsible for allergic reactions, product misuse, or delivery delays caused by third-party couriers.
- Intellectual Property: All website content including product photography, copy, and design is the exclusive property of Seraé Studio and may not be copied or reproduced without written permission.
By using this website, you confirm that you are at least 18 years old, or have the consent of a parent or guardian.