Refund policy
Returns & Refunds
Due to hygiene and safety regulations, we do not accept returns on opened or used skincare products, under any circumstance below.
EU customers — right of withdrawal
If you're ordering from the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery, provided the product is unopened, unused, and sealed. This applies regardless of reason.
All customers — damaged, incorrect, or defective items
You're entitled to a refund or replacement if:
- your item arrives damaged,
- you receive the incorrect item, or
- your product is defective on arrival.
Requests must be submitted within 7 days of delivery.
How to request a return or refund
Email with your order number, clear photos of the issue (if applicable), and a brief description. We respond within 1–2 business days.
Refund processing
Approved refunds are issued to your original payment method within 5–10 business days, timing dependent on your bank or card provider.